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Learner Handbook

Once you start with DTA, all learners are expected to adhere to all rules of the centre which you will be made aware of. If you are unsure of what is expected of you whilst attending DTA, please find a copy of our Learner Handbook here

If you are seen to be breaking any of these rules then your employer will be notified and you will be liable to your employers disciplinary procedures. 

Safeguarding

All at DTA are comitted to providing a safe and secure learning environment for eveyone. DTA has a legal duty to work with other agencies to prevent vulnerable people from significant harm, and to respond to all safeguarding issues. 

DTA have a dedicated Safeguarding and Prevent Team. Please contact them using the below information to raise any issues:

Keith McCrorie | Safeguarding Officer | keith.mccrorie@derwenttraining.co.uk

Claire Gavaghan | Prevent Coordinator | claire.gavaghan@derwenttraining.co.uk

Information for local and nationl services can be found on the notice board in the Apprentice Room.

The Safeguarding Team can be located where there is a blue hand located outside of their office. Please speak to them about any issues or speak to another Trainer that you feel comfortable with. 

You can find our Safeguarding Policy here

What to do if you change or lose your job

Some apprentices do change their employer during their apprenticeship and unfortunately, some also lose their job. We will help you to prepare and edit your CV and DTA's Business Development Manager may be able to signpost you to employers who are looking to recruit. Please do not disappear as we are here to help. 

Complaints

In the unlikely event that you have a complaint about any aspect of your experience, the first thing to do is contact your trainer and discuss it with them. If your complaint is about a third party, such as an awarding body, we will pass on your complaint to them within 10 working days and keep you informed of any correspondence. 

If you want to make a formal complaint regarding your training, DTA or your trainer, please contact the Systems and Apprentice Administration Manager, Nichola Zanda by email on nichola.zanda@derwenttraining.co.uk. Your complaint will be acknowledged within 24 hours and a reponse will be made within 5 working days, unless you are advised otherwise. 

If you are still not satisfied with the outcome, you have the right to appeal to Claire Gavaghan, CEO of DTA, who will respond to you within 10 working days. 

You can find our full Complaints, Comments and Compliments Policy here